Although I heard about this program before from trustworthy professionals, and expected the best from it, my personal firsthand experience exceeded any of my assumptions and expectations in the most positive way. Professor Zarubica transfers her extensive knowledge and rich experience in a clear, interesting and challenging way. She guides her students towards a high level of qualification and expertise, pushes their boundaries, both on a professional and personal level. This program creates good specialists in collections management, and provides them with tools that can be used in all aspects of life. It shifts perspectives from accepting things as they are towards making a difference. The discussions that left the biggest impressions on me were those about ethics and integrity. Those qualities are set as a precondition of professional work. Everything else, the skill, the knowledge and the technique are build upon them. That is a strong foundation for any career. Classes take place in the pleasant and friendly American Corner, which has many attractive and educational programs and contents. All in all, I am very satisfied, proud and grateful to have been a part of it, and I highly recommend it.